St. Anthony Hospital provides a healing environment for patients, their families and visitors. Thank you for entrusting us with your care.
We believe in the sacredness of life and in the dignity of all people. We are guided by the Ethical and Religious Directives for Catholic Health Care Services.
What To Bring To The Hospital
Patients must bring their picture identification and insurance card to the Admitting Office. If staying overnight, please leave all your valuable items (jewelry, etc.) at home.
Interpreters
Interpreters are provided for our patients when necessary. When you arrive at the hospital, please notify our staff if you need an interpreter.
Visiting Hours
Regular visiting hours at St. Anthony Hospital are generally from 8 a.m. to 8:30 p.m. daily. We realize that each patient’s needs are unique and that it may be beneficial or necessary for visitors to arrive earlier or stay longer.
All patient rooms at St. Anthony Hospital include comfortable space for a loved one to stay overnight.
Visitors should always check in at the Nurse Station closest to the patient’s room before entering the room. Visitors may be required to follow special procedures depending on the condition of the patient.
Children under 12 should be accompanied by an adult when visiting the hospital.
Chapel
Our Chapel is open 24 hours a day, seven days a week for prayer, worship, meditation and reflection by people of all faiths. Catholic Mass is offered regularly.
Pastoral/Spiritual Care
Our chaplains are available to address emotional and spiritual issues. Their services include individual and group consultations, prayer support and referrals to spiritual resources upon the patient’s discharge by the hospital. Also, we will contact the clergy of your choice if asked.
We provide medical care to everyone who needs it regardless of their faith preference.
Our Spiritual Care staff can be reached at 253-530-2142.
Patient/Facility Directory
St. Anthony Hospital protects the private health information of all our patients. We follow privacy standards for health care information established by the federal Health Insurance Portability and Accountability Act (HIPAA) of 1996.
The following information about adult patients is provided in the Facility Directory unless the patient “opts out”: Patient’s name; patient’s location within the hospital; and the patient’s medical condition in brief terms (i.e., satisfactory, serious, critical, etc.).
For adult patients who are listed in the Facility Directory, information about them will be released only to individuals who provide the patient’s first and last names.
No information is provided about patients who are under the age of 18 without the written consent of a parent or guardian.
For patients who choose not to be listed in the Facility Directory, the hospital staff will tell callers and visitors who inquire about the patient: “We have no available information about a patient by that name.”
An adult patient may change his/her decision to be included in, or excluded from, the Facility Directory. The patient should notify his or her nurse.
Cameras And Video Equipment
To protect the privacy of all our patients and visitors, the use of cameras and video equipment is limited to inside the patient’s room. No one is permitted to take photographs or shoot video inside the hallways, cafeterias, lobbies and other public spaces at our hospitals. Thank you for respecting the privacy of others.
Inpatient Physicians
If you will be staying overnight or longer at our hospital, the doctor who is in charge of your care may be with the Franciscan Inpatient Team (FIT) if your personal physician is unable to travel to the hospital.
FIT physicians are employed by the Franciscan Health System. Their primary responsibility is to supervise the care of patients who are admitted to the hospital. These physicians are sometimes called “hospitalists.” The FIT physician will communicate with your personal physician as necessary to ensure that you receive the best medical care possible.
Rapid Response Team
Our hospitals have Rapid Response Teams. These teams of expert caregivers enable us to respond quickly to changes in a patient’s condition, often before a heart attack or other medical emergency can occur.
The Rapid Response Team can be activated by a call from the nurse or another member of the clinical team, by the patient or by the patient’s loved ones.
Dial 5555 from any hospital phone if you notice a patient experiencing changes in breathing patterns; confusion, agitation and other behavioral changes; or loss of consciousness.
Going Home
If you stay overnight at the hospital, then your doctor will evaluate your condition and talk with you and your caregivers to determine when you may be discharged. After your discharge date and time are set, you should:
- Notify the person who will pick you up at the hospital so that you are able to leave on time.
- Make sure you understand all medical instructions that are given to you by your doctor and your nurse.
- Gather all your personal items before checking out of the room.
Patient Advocates
Customer satisfaction is one of our highest priorities. Our patient advocates work with managers and supervisors to respond to, and seek resolutions for, concerns and complaints expressed by our patients.
Patient Satisfaction
We want you to be comfortable during your stay with us and we want you to be completely satisfied with the care you receive.
We measure patients’ satisfaction with our services and seek ways to improve how we meet their expectations. As a patient or former patient, you may be asked to respond to a questionnaire designed to gauge your level of satisfaction with our hospital and the care our staff provides. We hope you will take a few minutes to complete the survey. Your comments are important to us.
Medical Insurance
Many insurance companies require that you pre-certify for certain medical procedures. Check your policy or contact your insurance provider to ensure that all physician and hospital services are properly authorized.
As stated in your contract with your insurance company, your co-pay and/or deductible is your responsibility and will be collected by our hospital at the time of service. If you are unsure of your co-pay and/or deductible responsibility, contact your insurance provider.
Food/Meals
Our patients are provided meals approved by a team of healthcare professionals and prepared with the patients’ treatment and recovery in mind.
Cafeteria -- Visitors to the hospital may purchase snacks or hot meals in the Cafeteria, located on the Ground Level. The Cafeteria is open for breakfast, lunch and dinner seven days a week.
Cafeteria menu
Bill Calculator
It’s important that you know approximately how much your hospital bill could be for your surgery and other medical procedures.
The information provided on this website is only a best estimate. It is not a guarantee of what you will be charged.
Actual charges will depend upon several factors, such as length of time spent in surgery or recovery; the number of days spent in the hospital; unexpected conditions or complications, etc.
Also, your hospital bill will not include charges by physicians who are involved in your care. They will bill you separately.
Bill Calculator
Self-Pay Patient Discount
St. Anthony Hospital provides the same average price discount for self-pay patients as given to commercial insurance companies. “Self-pay” refers to patients who have the ability to pay for hospital services but lack medical insurance and do not qualify for financial assistance.
This discount does not apply to established prices for self-pay services that are not covered by insurance, such as bariatric surgery and plastic surgery. Also, this discount does not apply to co-pays or deductibles for patients with medical insurance.
For more information about our Self-Pay Patient Discount, contact our financial counselors at 253- 396-6700.
Uninsured/Underinsured Patient Discounts
St. Anthony Hospital provides medical care for everyone who needs it regardless of their ability to pay.
Our policy for Uninsured/Underinsured Patient Discounts (also called charity care or financial assistance) is based on the individual’s financial ability, or inability, to pay the balance of his/her hospital bill.
We use the U.S. Housing and Urban Development’s “Geographic Very Low Income Guidelines” to determine a patient’s eligibility for charity care. Patients can qualify to have up to 100 percent of his or her hospital bill forgiven.
Patients with some health insurance may still qualify for charity care because of their limited annual income. These individuals are often referred to as “underinsured.”
Patients who qualify typically have no income or only a very limited income; no medical insurance or inadequate medical insurance; and no ability to pay for the hospital services they need.
For more information about our Uninsured/Underinsured Patient Discount, call 253-396-6700. All inquiries are considered confidential and handled with respect.
Bills For Medical Services
Your hospital bill will reflect whatever your insurance does not pay. After your insurance company has reviewed your bill and paid for, or denied, its portion, we will bill you for your part of the bill. Most insurance companies require patients to pay part of their hospital and other medical bills View your bill online.
Questions about your health insurance
Contact your insurance company with questions about your insurance coverage.
Questions about your hospital bill
Contact our billing office at 253-396-6700 for help with:
• Applying for free or discounted care
• Applying for Medicaid, Basic Health, the state’s high-risk pool, or other insurance programs
• Getting answers to questions about your hospital bill
Questions about bills from other providers
You will receive separate bills from each physician involved in your care, including your regular doctor, the radiologist (if you have X-rays and other diagnostic-imaging procedures), your surgeon, assistant surgeon and anesthesiologist (if you have surgery) and other specialists. Your hospital bill does not include these charges, nor does the hospital submit insurance claims for their payment. Please contact the physician’s office directly with any questions about physician charges.
Following is a list of organizations with which Franciscan Health System regularly works. If you receive a bill from them and have questions about the bill, please contact them directly.
Ambulance Services
American Medical Response
1-800-542-7701
253-584-7574 (Pierce County)
206-444-4444 (King County)
Rural Metro Ambulance
1-800-989-9993
Tri-Med Ambulance
1-888-487-4633
Emergency Room Physicians
Team Health Emergency Physicians
1-888-952-6772
Laboratory
PACLAB Network Laboratories
1-800-433-1583
Pathology
Puget Sound Institute of Pathology
1-800-234-7224
Radiology
Tacoma Radiological Associates
253-383-0505
Medical Records
Medical information is protected, private information. It is confidential and released only to authorized individuals who have a legitimate and documented need for access to the information.
An adult patient may request a copy of his/her own medical record for personal use or for the purpose of receiving continuing medical care from a provider. To get started, please contact the Health Information Management Department at the hospital where you received care. The offices are open during regular business hours Monday through Friday, expect major holidays. The phone numbers are:
- St. Joseph Medical Center: 253-426-6672
- St. Francis Hospital: 253-944-4150
- St. Clare Hospital: 253-512-2840
- Enumclaw Regional Hospital: 360-802-3262
- St. Anthony Hospital: 253-530-2290
Free Web Pages For Patients, Families, And Friends
Patient web pages are Internet-based tools that allow patients and/or their families to build online pages that keep family and friends updated on developments in the patient's condition and treatment.
These web pages can display photos and other information, and allow invited visitors to leave messages for the patient. The links below are to online sites that enable you to create web pages:
Tobacco-Free Environment
The use of cigarettes and other tobacco products is not allowed on the hospital’s property. Tobacco products are a proven cause of cancer. If you are interested in nicotine-replacement therapy, please talk with your doctor.
You may also join our Freedom From Tobacco Support Group by calling 253-426-6746. There is no cost.
Patient Safety
We always strive to provide the best medical care possible in the safest environment.
Call our Patient Safety Hotline at 253-426-6289 if you have concerns about safety. Concerns about patient safety or care in the hospital that has not addressed may be referred to the Joint Commission Office of Quality Monitoring at 1-800-994-6610.
Cellular Phones
Patients and visitors may quietly use personal cellular phones inside our hospital so long as the devices do not interfere with patient privacy nor the hospital’s healing environment.
Facility Maps
Maps of our hospital and its campus are available at several locations in the hospital.
Fire Safety
If you hear a fire alarm inside our hospital, then please remain calm. Our staff will advise you about where to go if any action is necessary. The alarm may only be part of a scheduled staff emergency-preparedness drill.
We Do Not Discriminate
Franciscan Health System and St. Anthony Hospital are committed to excellence every day as part of our healing ministry. We do not discriminate against any person on the basis of race, color, national origin, disability or age in admission, treatment or participation in our programs, services and activities.
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